TradeCJ legal
Support and Complaint Policy
How to submit support, billing, privacy, security, and service complaints to TradeCJ.
Use support@tradecj.com or the official WhatsApp Business support channel.
Include account email, date, browser/device, transaction reference, and one clearly described issue.
Security and billing-impacting issues may be prioritised.
Support Channels
Users may contact support@tradecj.com or use the official TradeCJ WhatsApp Business channel. Sensitive passwords, full card details, or private broker credentials must not be sent through support messages.
What to Include
Provide the account email, affected feature, date and time, browser or device, screenshots where safe, transaction reference for billing matters, and one clearly described issue per request.
Priority
Security, unauthorised access, active billing errors, and widespread service incidents may be prioritised ahead of general questions, onboarding, or feature requests.
Complaint Review
TradeCJ will review complaints in good faith and may request verification or additional information. Resolution time depends on complexity and third-party involvement.